Scoot Airlines is a highly reputable airline that operates in Singapore. The airline was founded in 2011 and has grown immensely over the years. Currently, the airline boasts of an incredible feet size of 51. You’ll be happy to know that the airline flies to nearly seventy different destinations across the world.
The beauty of this airline is that it offers several services online. For example, a customer can fully book a flight from the comfort of their couch. This fact is since the airline provides online methods of payment. This fact asks the question, what is Scoot cancellation and refund policy?
Don’t worry, as this article will enlighten you on the policies. When you finish reading this, you can easily cancel an air ticket on your own.
Scoot Cancellation Policy
Is there a Scoot cancellation and refund policy? Yes, there is! Unfortunately, all the air tickets are non-refundable. The airline does not allow customers to cancel the flight. However, it depends on how you buy an air ticket. If a customer purchases via ChangeYourFlight, then you may cancel the trip.
Usually, if a customer cancels a flight, the support team turns down the request. The reason behind this is since Scoot Airline air tickets are non-cancellable.If you experience any challenge, like if the flight status does not reflect, call the support service.
If you purchase the ticket via a travel agency, feel free to contact them. The travel agency will help you cancel the air ticket. However, please note that some agencies do not have a 24 cancellation policy. Therefore, the agent may turn down the request.
The reality is that the Scoot cancellation policy does not allow any cancellation fee. As hinted before, the airline does not allow a customer to cancel the ticket. Therefore, under no circumstance does the airline levy any flight cancellation charges.
Please note that the airline only accepts cancellation under below circumstances;
- If a customer falls ill
- If a customer passes away
- In case the relative of a customer falls ill.
- In case the airline delays the flight for 4 hours or more.
Scoot flight cancellation fee
As mentioned above, Scoot Airlines does not cancel the flight for the customer. However, the airline considers specific circumstances. The good news is that the airline does not deduct any cancellation fee.
Typically, if a customer cancels a flight, the airline rejects it. If the customer cancels the trip due to the mentioned circumstances, the air service approves the request. However, please note that you’ll also have to request a refund. Some customers may cancel a flight to use the travel funds later on.
How to Cancel a Scoot Airlines Air Ticket
A customer ought to know how to cancel flight Scoot. The good news is that there are two ways for Scoot air ticket cancellation. Firstly a customer can cancel the air ticket online. Alternatively, you can contact the customer service to cancel the flight for you.
Below are the steps to follow to cancel the air ticket online;
- Open a web browser of your choice.
- Enter the domain name flyscoot.com
- Navigate to manage my booking option.
- Enter your flight details.
- Request a refund.
- Get a voucher on the canceled air ticket
Customer must know that Scoot air ticket cancellation policy rarely allow the airline cancel flights. However, the airline can cancel a trip for a customer in case of a tragedy. For example, if the customer falls ill, the airline can cancel your air ticket.
If you bought the ticket via a travel agency, visit the agency for ticket cancellation. However, please note that the travel agency may have a strict flight cancellation policy. Usually, the agency expects the customer to present themselves physically for flight cancellation.
Kindly note that the travel agency may charge a reasonable flight cancellation fee. Similarly, if you buy the ticket via another airline, visit the airline, for assistance. The airline will help you cancel the flight and initiate the refund policy.
Scoot Airlines Refund policy
Scoot booking cancellation policy allows the airline to refund customers fast. At the moment, the airline takes between 14 days to 30 business days to fully process refunds. Please note that the airline refund the exact customer who asked for a refund.
Additionally, the airline refunds the money in the same currency the customer used to buy the ticket. You must know that the refund may take a short while before they reflect in your account. Usually, the air service does not charge a refund fee.
Remember that the airline only accepts flight cancellation that results from unforeseeable misfortune. A customer is free to choose to use the travel funds to foot a later airfare.
Scoot Airlines Flight Change Policy
A customer is free to change a flight on ChangeYourFlight.com.The good news is that the process is fast and convenient. A customer ought to follow a few simple steps to get a flight change voucher.
- Open a browser of your choice.
- Enter the domain name ChangeYourFlight.com
- Enter your flight details
- change the flight.
Kindly note that the airline allows the customer to change flights at least 4 hours to departure time. If a customer alters the trip less than 4 hours to departure, the airline rejects the request. You’ll be happy to know that the customer service can help you cancel a flight.
Scoot air ticket cancellation policy, allows the customer service to cancel and re-book a ticket. However, the reality is that standard charges may apply. You can confirm the changes by visiting the airline’s official website.
No show policy
Scoot Airlines has a strict no show policy. The airline gives customers 48 hours to confirm whether they’ll fly or not. Usually, if the customer fails to show up, then the system automatically cancels the flight.
The unfortunate reality is that you may not get a refund. However, it depends on the reasons for the miss. If a customer misses the flight owing to serious, personal reasons such as illness, you may get a refund.
Please note that the airline encourages customers to notify them in advance. This notification helps the customers to find a replacement.
Scoot Airlines Cancellation – Final Thoughts
Unknown to some, cancellation and refund policy may either lure or dissuade customers. The good news is that Scoot cancellation and refund policy is highly acceptable. If a customer misses a flight owing to an illness, they deserve a refund.
Additionally, the airline offers a wide range of services online. As mentioned before, a customer can book a flight on their own. Similarly, a customer can also cancel the trip on their own. Not to add, that the customer service is the most friendly and helpful.There’s no doubt, with Scoot Airlines, you get value for your money. The beauty of the airline is that it discloses all the policies to the customer. Therefore customers always know what to expect. Crucial travel policies include Scoot air ticket cancellation and refund policy.
FAQs Related To Scoot Air Cancellation Policy
Scoot air ticket cancellation policy dictates that the air tickets are non-refundable and non-cancellable. However, the airline may refund a customer under specific circumstances. For example, if a passenger falls ill, they may cancel the ticket and request a refund.
Similarly, if a customer’s close relatives are taken ill, then flight cancellation may be necessary. The good news is that the airline does not deduct any flight cancellation fee. Typically, the customer service begins to process a refund soon after a flight cancellation.
Customers must know that Scoot Airline has no 24 hours cancellation policy. This policy is since the air tickets are all non-refundable except a few.
Yes, they do! The Scoot cancellation and refund policy apply equally to all customers. As mentioned before, most Scoot air tickets are non-refundable. However, if a misfortune befalls a customer, they may be refunded. For example, if the customers become sick, they get a refund.
Additionally, the customer receives the funds in the same currency the buyer used. The customer does not have to pay any refund fee. The airline takes up to 30 business days to fully refund a customer. You’ll be glad to know that only eligible customers get a refund.
Yes, they can! A customer is free to change a given flight for personal reasons. However, the customer must change the trip at least 4 hours before the set departure time. At the moment, there are two different ways to change a flight.
* Change the flight online; a customer can change the trip on their own. All you need to do is to visit Scoot’s official website. Navigate to the ‘manage your flight’ to change the flight. Enter your flight details, then alter the flight details.
* Call customer service; another way to change the flight is by contacting the customer service. The customer care agents will help you, re-book. However, ensure that you feed them with all the necessary details.
Yes, there is! The airlines expect all customers to stick to the set departure time. That explains why the airline gives customers 48 hours to confirm whether they’ll show up for the flight. However, if a customer fails to turn up for the trip, the airline automatically cancels the trip.
Please note that you may not get a refund for that. However, if the customer missed owing to a serious personal issue, then they may get a refund. Please ensure that you stick to the set departure time.
Scoot Airlines covers over 60 different destinations across the world. Notable destinations include.
* Saudi Arabia
* South Korea
* United States
Currently, Scoot cancellation and refund policy provide two ways of canceling a flight. However, you must know that Scoot has no 24-hour cancellation policy.
Calling the customer service; if a customer bought the air ticket via Scoot Airlines, call them for help. The customer care agent will help you to cancel the air ticket. However, you’ll have to feed them with all the essential details.
Cancel the ticket online; the alternative way of canceling the flight is via the airline’s official website. All you need to do is to visit the air service’s official website. Navigate the site to manage your booking option.
Enter the flight details then request cancellation. The customer care agents will cancel the flight for you at no fee.
If you bought the ticket via a travel agency, feel free to contact them. The travel agent will note down your details and cancel the flight. However, a customer needs to familiarize themselves with the agency’s policies.
Some travel agencies may not cancel a flight unless it’s an emergency. On the other hand, some may cancel but charge a minimum cancellation fee.
No, they don’t. Scoot Airlines is among the few airlines who dutifully stick to the departure time. However, some unforeseeable occurrences such as earthquakes, strong winds, or storms may necessitate the delay.
The good news is that the airline notifies customers. Rarely does the airline delay the flight for petty reasons. You have no reason for fearing getting inconvenienced.
The processing duration depends on the method of payment. Usually, the airline takes between 14 to 30 business days to process all refunds. However, in case your refund delays, please contact the customer service.
Yes, you can! Scoot provides different ways of booking a flight. The most straightforward of booking a trip is online. All you have to do is to visit the airline’s official website. After that, select the book a flight option and follow the prompts.
The good news is that Scoot Airlines provides several online methods of payment. Therefore you can quickly reserve a seat from the comfort of your home.
There are different ways of reaching our customer service. However, the best approach is by direct calling. Our customer is always available to respond to any of your questions. Here are the hotlines available. +1-855-948-3805