Cathay Pacific Flight Cancellation Policy – Cathay Pacific Airways is a well-known Hong Kong’s airline. The air service started in 1946 and has expanded dramatically over the years. You’ll be glad to know that the company boasts of a fleet of 155. Cathay Pacific Airways headquarters is in Cathay City in Hong Kong.
The airline has a fantastic total of nearly 80 destinations. Notable destinations include Sydney, Adelaide, Brisbane, Beijing, to mention but just a few. The airline allows customers to book the air ticket either in person or virtually.
Detailed Cathay Pacific Cancellation Policy 24 Hours
Unlike other airlines, Cathay Pacific allows customers to cancel their flight for whatever reasons. However, customers must adhere to the Cathay Pacific flight cancellation policy. The cancellation procedure relies on the type of ticket as well as where one bought the ticket. For example, if you purchased the ticket on Cathay Pacific’s official site, you can cancel it on your own.
On the other hand, if you bought the air ticket through a travel agent, you’ll have to inform the specific agent. The travel agent will help you cancel the flight as well as refund the travel funds. In case you bought a redemption ticket, you can contact Asia Miles, to cancel the trip for you.
In case you experience any challenge, feel free to contact the support team. The customer agents will help you cancel the Cathay Pacific ticket. Please note that we only accept cancellations made within 24 hours after ticket purchase. Most customers are well familiar with Cathay Pacific cancellation Policy 24 hours.
Please note that Cathay Pacific flight cancellation policy applies to two kinds of tickets. These are refundable and non-refundable tickets. If a customer fails to cancel their trip within 24 hours, the airline immediately imposes a cancellation fee.
Cathay Pacific Refund
As hinted before, Cathay Pacific allows customers to cancel a ticket. However, you must follow the laid out procedure. Once you send your cancellation request, the support team immediately begins to process it. Refunding of tickets takes between 6 to 7 business days. All other air tickets take between 18 to 20 working days to reflect on the customer’s account.
We highly encourage customers to include the bank details when canceling a ticket. Kindly ensure that you include your contact information to help us reach you. Please note that all air tickets are subject to our fare rules. You’ll be glad to know that we refund from a partially used air ticket.
The air service allows payment options such as cash, bank transfer, as well as PayPal. Refunding to PayPal and credit cards takes at most seven working days. Other forms of payment may take 45 days, to reflect in the customer’s account.
Cathay Pacific Refund Policy
As per the Cathay Pacific cancellation policy 24 hours, This airline has the fairest refund policy. For one to request a refund, you need to fill an online form. The refund form is easily accessible from Cathay Pacific flight cancellation official site. Kindly note that the airline only refunds customers who request a refund when the ticket is still valid.
You must know that the airline deducts the cancellation fee from the travel funds. Therefore, customers receive the final amount after the deduction. Please note that the cancellation fee isn’t constant. Instead, it depends on how soon a customer cancels the flight.
Cathay Pacific Cancellation Fee
What is the Cathay Pacific ticket cancellation fee? Airline charges a small cancellation fee to process your Cathay Pacific flight cancellation fee. However, the cancellation fee depends on several factors, such as the type of ticket and the class of light. Currently, the air service charges a ticket cancellation fee of $150 for those who cancel the air ticket after the privilege.
Kindly note that the more you delay canceling your ticket, the more cancellation fee you cough up. Customers who cancel the air ticket within 24 hours after purchase, pay the least Cathay Pacific cancellation fee.
How to Cancel a Ticket if You Buy From a Travel Agency
If you purchase an air ticket via a travel agency, you can cancel it, if necessary. All you need to do is to visit the travel agency and request cancellation. The travel agent will process your cancellation and refund your travel funds.
Alternatively, a client can call the respective travel agent and request cancellation. Kindly note that the travel agent may request some information to help you. Key among these details include booking number, email address, phone number, date to mention but just a few.
How to Cancel Cathay Pacific Ticket
For a customer to cancel a ticket successfully, he or she needs to follow a few simple steps. Here are the simple steps to follow.
- Open a browser of your choice
- Enter cathaypacific.com
- Click on the Travel Tab option. The option is at the top of the web page.
- Click on the My Trips option
- Choose the flight that you’d like to cancel
- Click on the Cancel ticket option
- submit your request for processing
Alternatively, a customer is free to fill the offline ticket cancellation form manually. Customers are free to cancel their air tickets using Cathay Pacific mobile app. In case you experience any challenge canceling the air ticket, you can contact the customer care service.
Essential details needed to cancel Cathay Pacific ticket include;
- Email address
- Booking number
- Contact information
No Show Policy
If a customer fails to turn up for a flight, the air service immediately cancels the ticket. A customer can opt to change the trip to the next on or cancel it. The good news is that the air service won’t charge you to re-book the flight.
The other available option is to request a full refund. However, the disadvantage of this option is that it attracts a Cathay Pacific cancellation fee. Not to mention, that refunds take between 7 to 20 working days.
Cathay Pacific Airline-Final Thoughts
Nothing impresses customers, more than customer-friendly Cathay Pacific flight cancellation policy. Friendly policies make customers more confident in a given airline. Apart from that, Cathay Pacific airline has the most approachable and warm customer care agents. Not to mention that one can easily reach them at any time of the day or night.
Cathay Pacific air service is also impressive as it facilitates online services. Therefore, customers don’t have to spend money to book an air ticket, in person. Additionally, the airline rarely cancels flights for petty reasons, unlike ordinary airlines. Therefore, a customer can rest easy knowing that the airline has their interests at heart.
There’s no better airline today than Cathay Pacific Airlines!
FAQs Related To Cathay Pacific Flight Cancellation Policy
What happens if Cathay Pacific cancels a flight unceremoniously?
Cathay Pacific Airline notifies customers if they cancel a flight for unavoidable reasons. A customer is free to book the next plane. Alternatively, a customer can opt to cancel the trip and seek a refund. The good news is that the airline compensates customers for the inconvenience.
The compensation includes free foods as well as beverages. However, please note that the airline, is fully committed to satisfying its customers. For this reason, flight cancellation is the last option on the table.
What’s the air ticket cancellation period?
Cathay Pacific expects customers can cancel a ticket within 24 hours. Customers who cancel a flight within 24 hours attract the least cancellation fee. The good news is that Cathay Pacific cancellation policy applies to both refundable and non-refundable tickets.
If a customer cancels the flight after 24 hours, they’re still eligible for a refund. However, such customers are bound to pay up more Cathay Pacific cancellation fee.
How does one cancel Cathay Pacific tickets?
There are different ways of canceling the Cathay Pacific air ticket. Firstly, a customer can fill in a refund form on the airline’s official website. Essential details required include booking number, email address, and contact details.
Alternatively, a customer can fill in an offline form and drop it at the airline’s offices. However, the offline application is not recommendable as it’s time-consuming. A client can also cancel the ticket through direct calling. The support team is more willing to assist you in canceling the travel ticket.
Does Cathay Pacific charge for processing cancellations?
The customer must prepare to cough up the Cathay Pacific ticket cancellation fee. You’ll be glad to know that the Refund department deducts the cancelation fee from the travel funds. Typically, the airline charges a cancellation fee of $150.
Please note that the cancellation fee is not constant. Rather the cancellation fee depends on how fast a customer cancels the flight. The longer one delays canceling the ticket, the more cancellation fee they pay.
What is Cathay Pacific cancellation policy?
Cathay Pacific does not charge any Cathay Pacific cancellation fee if a customer cancels the flight within 24 hours. However, once 24 hours elapses, the client will have to part with a small amount of money. The Refund Department credits the travel funds to the customer’s account in under three weeks.
The good news is that the Cathay Pacific flight cancellation policy applies to both refundable and non-refundable tickets. If you had booked the air ticket via a travel agent, you’d have to contact them to cancel the air ticket. On the other hand, if you’d bought the ticket online, contact Cathay Pacific Airline’s customer service.
A customer is at liberty to cancel the flight using the airline’s mobile app. Kindly ensure you include essential details such as booking number, email address, and phone number.
What Happens when Cathay Pacific Delays a Flight for long?
When the flight delays for long, the airline offers, meals and drinks to the passengers. If the flight delays for 24 hours or more, the airline provides accommodation for the passengers. Interestingly, the air service also offers transport between the accommodation rooms and the airport.
However, a customer is at liberty to demand a full refund. The duration of the return depends on the mode of payment used. Ordinarily, refunds take between 7 to 20 business days to reflect. Available methods of payment include credit card, debit card, and PayPal.
Refunds channeled to a credit card takes the least time to reflect in the account. On the other hand, refunds directed to PayPal accounts take the longest time, to reflect. In case you have any inquiries related to your flight, feel free to call the customer service.
Cathay Pacific encourages customers to subscribe to their SMS service. The airline uses short text messages (SMS) to alert customers of any flight changes. Alternatively, a customer can check the status of the flight on the airline’s official website.
How Can a Customer Request Refund?
There are different ways of requesting a refund. Firstly, a customer can call the customer service to request a refund. Alternatively, you can fill in the refund form. You can quickly access the refund form from the airline’s official website.
A client can also request a refund by using Cathay Pacific’s mobile app. However, you must provide critical details such as booking number. You’ll be happy to know that this airline respects customer’s privacy.
Therefore you don’t have to provide the reason for the cancellation. If you bought the air ticket via a travel agent, then you ought to call them. The travel agent will help process the refund for you. Similarly, if you had a redemption ticket call Asia Miles. The support team will be very helpful in processing the return.
Kindly note that if you request a refund after 24 months, the airline will reject it. Therefore, you will not receive travel funds. All tickets are subject to a Cathay Pacific flight cancellation fee, if you request a refund after 24 hours.
Can a customer re-book a flight?
Yes, you can! However, there are specific circumstances under which one can re-book. Below are some of these circumstances. Kindly note that you may have to cough up more money if the flight charge is higher.
1. If the airline extends your ticket
2. If the air service changes the dates of the flight
3. If the airline cancels the flight
4. If you’d like to include some changes related to the flight